CC’d, Confused, and Completely Out of Line: What to Do When the Client Hits “Reply All
Ever had that moment? You open an email, expecting a quick update, but instead, you’re greeted with a multi-paragraph “challenge”—and every relevant party (and their dog) has been CC’d. Instead of a simple clarification, it feels like a courtroom drama. The client, perhaps feeling a tad theatrical, has decided to take a little “miscommunication” and spin it into an inbox...
Read article